Resume(pdf)                                                              Resume(docx)

Dynamic and driven Sales Specialist with over 20 years of leadership experience in marketing, account management, and client retention.  Analytical and creative problem-solver with exceptional organizational skills and an ability to effectively prioritize competing demands.  A relationship-focused leader with excellent written, verbal, and interpersonal communication skills.  Self-motivated with experience working from a home office while meeting strict deadlines, under pressure, with minimal supervision.

Growth Strategy                     Account Management                  Business Development

Consultative Sales                  Relationship Management           Cross-Functional Collaboration

Contract Development         Data Entry & Analysis                    Database Management

Strategic Planning                  Process Improvement                    Project Management

Customer Relations                Training & Development              Quality Control

 

Corporate Reprint Sales Coordinator(Partially Remote)                                                                                                         1998 - 2019

BNP Media | Troy, MI

·  Directed sales operations of editorial reprints for 41 B2B publications serving distinct and diverse industry markets

·  Executed sales processes focused on customer service, client satisfaction, and project management

·  Designed and implemented a client database to efficiently manage contracts, quotes, purchase orders, and reports

·  Served as a Strategic Advisor and Subject Matter Expert on reprint processes, policies, and procedures for coworkers

·  Created forms and standard operating procedures (SOPs) to enhance sales and maximize employee performance

·  Exceeded targeted revenue objectives by introducing and executing reprint processes to optimize division workflows

·  Boosted the number of quotes and purchase orders processed by streamlining and revitalizing the reprint process

·  Leveraged marketing expertise to drive business growth, cultivate prospective leads, and close sales

·  Targeted new clients through digital and print marketing campaigns, including letters, flyers, and house advertisements

·  Partnered with publishers, editors, and art directors to create reprints according to strict client specifications and guidelines

·  Analyzed workflows, identified gaps in productivity, and implemented continuous process improvements

·  Cultivated and fostered key relationships and rapport with clients, team members, executives, and stakeholders

·  Maximized customer satisfaction by responding to inquiries within 24 hours to create loyal clients and increase retention

Bachelor of Science: Business Administration                                                                                                                                                   

Michigan Technological University | Houghton, MI

·  International Business Certification

Microsoft Office Suite            Word                              Excel

Outlook                                     PowerPoint                  Access

Adobe Acrobat                        Windows                       CRM